Patient Q&A
Patient Q&A: Which official hotline can I use for visa or stay questions before a medical trip to Shanghai?
Shanghai's official 12367 guide, updated on August 13, says travelers can use the immigration service hotline for policy inquiries, service guidance, and complaints, with written inquiries also available through the NIA email channel.
Question: If I am arranging a medical trip to Shanghai and I need official guidance on visas, stay arrangements, or immigration procedures, where should I ask first?
Answer: Shanghai's official guide to the immigration service hotline 12367, updated on August 13, says the hotline can be used for policy consultation, service guidance, complaints, and suggestions. The same guide says written inquiries can be sent to [email protected], and mobile users can also access the NIA 12367 service through its app or mini-program channels.
The hotline is a practical starting point for procedural questions, but it is not a substitute for a formal approval decision. Before travel, patients should still confirm their specific visa category, stay timeline, and any document requirements with the relevant immigration authority handling their case.